Leasing Specialist: Drive Occupancy & Resident Experience

Chamberlin & Associates; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

CA Mgmt is seeking a Leasing Specialist to drive occupancy and deliver an exceptional prospect and resident experience. You will manage the leasing process from inquiry to move-in, conduct tailored tours, and ensure compliance with fair housing regulations while supporting marketing strategies.

The role emphasizes strong communication, rapport-building, and proactive follow-up, with responsibilities spanning leasing, resident relations, and administrative duties.

Qualifications

• Strong verbal and written communication skills; able to connect with people.
• Basic computer skills including email, MS Office, and learning property management software.
• Ability to work a flexible schedule including weekends (peaks on Sat/Sun).
• Valid driver’s license and reliable transportation.

Responsibilities

• Respond promptly to inbound inquiries via phone, email, and online platforms, converting leads into scheduled tours.
• Conduct engaging, tailored property tours that connect the prospect's needs to the community's features and available units.
• Follow up consistently with prospects throughout the decision-making process to maintain momentum and close leases.
• Meet or exceed monthly leasing goals including traffic-to-lease conversion rates and occupancy targets.
• Accurately prepare and execute lease agreements, addenda, and move-in documentation in compliance with company policy.
• Provide a welcoming, professional first impression at every point of contact - in person, by phone, and in writing.
• Support new resident move-ins by ensuring units are ready, completing move-in inspections, and orienting residents to the community.
• Address resident questions and concerns promptly, escalating to the Property Manager when appropriate.
• Assist in planning and executing resident events and retention initiatives that strengthen community engagement.
• Monitor and report on traffic sources, lead volume, and conversion metrics to support leasing strategy adjustments.
• Maintain knowledge of competitor properties, pricing, and availability through regular market surveys.
• Ensure the leasing office, model unit, and common areas are consistently presented at the highest standard.
• Support the management of online listings, social media content, and reputation management responses as directed.
• Maintain accurate prospect and applicant records in the property management software.
• Process rental applications, screen applicants, and communicate decisions in accordance with fair housing laws and company policy.
• Collect and properly document holding deposits, application fees, and move-in funds.
• Complete daily, weekly, and monthly reporting as required by the Property Manager.

Skills

Verbal & written communication

Basic computer proficiency

Flexible schedule

Valid driver’s license

Education

High school diploma or equivalent

Tools

Yardi

RealPage

CRM tools

Property management software

Job description

CA Mgmt is seeking a Leasing Specialist to drive occupancy and deliver an exceptional prospect and resident experience. You will manage the leasing process from inquiry to move-in, conduct tailored tours, and ensure compliance with fair housing regulations while supporting marketing strategies.

The role emphasizes strong communication, rapport-building, and proactive follow-up, with responsibilities spanning leasing, resident relations, and administrative duties.