Leasing Specialist – Drive Occupancy & Resident Experience

Clear Investment Group; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

PTO and Holiday Pay

Job summary

Indian Hills Residences in Cleveland, OH seeks an energetic Leasing Agent to manage the full leasing cycle—from prospecting and tours to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

The ideal candidate has 2+ years in customer service or sales, strong communication and negotiation skills, and is willing to work weekends. Proficiency with Microsoft Office and Yardi is a plus, with base salary plus commissions.

Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred).
• Experience in apartment leasing or residential property management preferred.
• Strong communication, presentation, and negotiation skills.
• High energy, outgoing personality, and professional appearance.
• Proficiency with Microsoft Office; Yardi experience is a plus.
• Available to work weekends and flexible weekday hours.
• Ability to walk the property, show units, and lift up to 25 lbs.
• High school diploma or equivalent; college coursework in business or real estate is a plus.

Responsibilities

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process.
• Present available units and community amenities in an appealing, persuasive, and informative manner.
• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle.
• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics.
• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies.
• Follow up with prospects via phone, email, and CRM systems to convert leads into leases.
• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events.
• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
• Track traffic and leasing performance using internal reporting tools.
• Coordinate move-in logistics, welcome packages, and resident orientations.
• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction.
• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys.
• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively.
• Maintain daily knowledge of apartment availability, pricing, and lease expirations.
• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness.
• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready.
• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time.
• Ensure leasing office and tour paths are consistently clean, organized, and welcoming.

Skills

Customer service

Sales

Communication

Negotiation

Time management

Presentation

Education

High school diploma or equivalent

College coursework in business or real estate is a plus

Tools

Yardi

Microsoft Office

Job description

Indian Hills Residences in Cleveland, OH seeks an energetic Leasing Agent to manage the full leasing cycle—from prospecting and tours to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

The ideal candidate has 2+ years in customer service or sales, strong communication and negotiation skills, and is willing to work weekends. Proficiency with Microsoft Office and Yardi is a plus, with base salary plus commissions.