Leasing Agent

Clear Investment Group; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

PTO and Holiday Pay

Job summary

Indian Hills Residences in Cleveland, OH seeks an energetic Leasing Agent to manage the full leasing cycle—from prospecting and tours to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

The ideal candidate has 2+ years in customer service or sales, strong communication and negotiation skills, and is willing to work weekends. Proficiency with Microsoft Office and Yardi is a plus, with base salary plus commissions.

Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred).
• Experience in apartment leasing or residential property management preferred.
• Strong communication, presentation, and negotiation skills.
• High energy, outgoing personality, and professional appearance.
• Proficiency with Microsoft Office; Yardi experience is a plus.
• Available to work weekends and flexible weekday hours.
• Ability to walk the property, show units, and lift up to 25 lbs.
• High school diploma or equivalent; college coursework in business or real estate is a plus.

Responsibilities

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process.
• Present available units and community amenities in an appealing, persuasive, and informative manner.
• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle.
• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics.
• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies.
• Follow up with prospects via phone, email, and CRM systems to convert leads into leases.
• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events.
• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
• Track traffic and leasing performance using internal reporting tools.
• Coordinate move-in logistics, welcome packages, and resident orientations.
• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction.
• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys.
• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively.
• Maintain daily knowledge of apartment availability, pricing, and lease expirations.
• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness.
• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready.
• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time.
• Ensure leasing office and tour paths are consistently clean, organized, and welcoming.

Skills

Customer service

Sales

Communication

Negotiation

Time management

Presentation

Education

High school diploma or equivalent

College coursework in business or real estate is a plus

Tools

Yardi

Microsoft Office

Job description

Job Title: Leasing Agent
Location: Cleveland, OH
Job Type: Full Time, On-site
Compensation and Benefits

• $20-$23/hr+ Commission; commensurate with experience

• Health Insurance

• PTO and Holiday Pay

Overview:

Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.

Ideal Candidate Profile:

We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:

• Humble: Open to learning and growing while supporting the team

• Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance

• Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities

You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.

Key Responsibilities:

Leasing & Sales

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process

• Present available units and community amenities in an appealing, persuasive, and informative manner

• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle

• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics

• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies

• Follow up with prospects via phone, email, and CRM systems to convert leads into leases

Marketing & Outreach

• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events

• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.

• Track traffic and leasing performance using internal reporting tools

• Coordinate move-in logistics, welcome packages, and resident orientations

Customer Service & Retention

• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction

• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys

• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively

Administrative & Operational Support

• Maintain daily knowledge of apartment availability, pricing, and lease expirations

• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness

• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready

• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time

• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Requirements & Qualifications:

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)

• Previous experience in apartment leasing or residential property management strongly preferred

• Strong communication, presentation, and negotiation skills

• High energy, outgoing personality, and professional appearance

• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus

• Excellent organization and time management skills

• Must be available to work weekends and flexible weekday hours as needed

• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs

• High school diploma or equivalent; college coursework in business or real estate is a plus

Compensation & Benefits:

• Base Salary: [SALARY HERE] + Commissions

• Quarterly Bonus Pool + Year-End Performance Bonus

• Health & Dental Insurance

• Generous Paid Time Off (PTO) & Paid Holidays

• Career growth opportunities within a fast-growing property management company

• Supportive, collaborative team culture focused on excellence and resident satisfaction