Leasing Agent

CIG Communities; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

PTO & Holidays

Commission

Job summary

Indian Hills Residences in Cleveland, OH is seeking an energetic Leasing Agent to drive occupancy and resident satisfaction. You will manage the full leasing cycle from prospecting and tours to lease execution and move-in coordination, maintaining a professional, resident-focused approach.

The ideal candidate will leverage strong communication, negotiation, and sales skills, thrive in a fast-paced environment, and be comfortable using Yardi and Microsoft Office.

Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred).
• Previous experience in apartment leasing or residential property management strongly preferred.
• Strong communication, presentation, and negotiation skills.
• High energy, outgoing personality, and professional appearance.
• Proficiency with Microsoft Office; Yardi experience is a plus.

Responsibilities

• Greet prospective residents during tours and follow up throughout the leasing process.
• Present available units and community amenities in an appealing, persuasive, and informative manner.
• Highlight features and community lifestyle to convey value.
• Meet or exceed monthly leasing goals and occupancy targets.
• Process lease applications accurately and in compliance with Fair Housing regulations.
• Follow up with prospects via phone, email, and CRM to convert leads.
• Coordinate move-in logistics and welcome packages.
• Maintain accurate listings on RentCafe, Zillow, Apartments.com, etc.
• Input prospect and lease data into Yardi or CRM in real-time.
• Work closely with the Property Manager and maintenance team to ensure market-ready units.

Skills

Customer service

Sales

Communication

Negotiation

Time management

Organization

Weekend availability

Leasing experience

Education

High school diploma or equivalent

College coursework in business or real estate (a plus)

Tools

Microsoft Office

Yardi

Job description

• $20-$23/hr + Commission; commensurate with experience


• Health Insurance


• PTO and Holiday Pay

Job Title: Leasing Agent

Location: Cleveland, OH

Job Type: Full Time, On-site

Compensation And Benefits

• $20-$23/hr + Commission; commensurate with experience


• Health Insurance


• PTO and Holiday Pay

Overview

Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.

Ideal Candidate Profile

We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:

• Humble: Open to learning and growing while supporting the team


• Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance


• Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities

You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.

Key Responsibilities

Leasing & Sales

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process


• Present available units and community amenities in an appealing, persuasive, and informative manner


• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle


• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics


• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies


• Follow up with prospects via phone, email, and CRM systems to convert leads into leases

Marketing & Outreach

• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events


• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.


• Track traffic and leasing performance using internal reporting tools


• Coordinate move-in logistics, welcome packages, and resident orientations

Customer Service & Retention

• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction


• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys


• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively

Administrative & Operational Support

• Maintain daily knowledge of apartment availability, pricing, and lease expirations


• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness


• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready


• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time


• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Requirements & Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)


• Previous experience in apartment leasing or residential property management strongly preferred


• Strong communication, presentation, and negotiation skills


• High energy, outgoing personality, and professional appearance


• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus


• Excellent organization and time management skills


• Must be available to work weekends and flexible weekday hours as needed


• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs


• High school diploma or equivalent; college coursework in business or real estate is a plus

Compensation & Benefits

• Base Salary: [SALARY HERE] + Commissions


• Quarterly Bonus Pool + Year-End Performance Bonus


• Health & Dental Insurance


• Generous Paid Time Off (PTO) & Paid Holidays


• Career growth opportunities within a fast-growing property management company


• Supportive, collaborative team culture focused on excellence and resident satisfaction