Leasing Specialist - Drive Occupancy & Outstanding Service

Advanced Management Group; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Advanced Management Group is seeking a full-time Leasing Agent in Phoenix, AZ. You will guide prospects through the move-in process, conduct property tours, process applications, and respond to inquiries by phone and email while delivering excellent customer service.

Strong communication, organization, and closing skills are required, along with familiarity with property management software; daily walking and stair climbing are involved.

Qualifications

• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong closing techniques.
• Attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and adjust priorities as necessary
• Intermediate knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Responsible for all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
• Must complete guest cards and enter traffic daily.
• Responds to phone and email inquiries including but not limited to providing leasing information, scheduling appointments, creating and following up with maintenance requests, and resolving resident complaints.
• Stand and Greet prospective residents, assess needs, tours apartments, collect deposits, rent payments.
• Process rental applications, prepares and reviews lease agreements/renewals, and accurately answer all questions related to the community.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospective residents, as well as representatives of other companies.
• Shops competitor properties. Completing required market survey.
• Completes all marketing/advertising activities at the direction of the property manager.
• Reviews social media websites and ensures online reputation management.
• Assists with resident retention with renewal program and actively participating in community events.
• Adhere to Fair Housing Policy, ADA, Advanced Management Group Injury and Illness Prevention Policy.
• Respond (three times daily) to prospective resident Internet inquiries.
• Consistently try to increase resident retention by suggesting ideas for renewal programs, resident retention programs, etc.

Skills

Customer service

Communication

Closing skills

Detail oriented

MS Outlook/Excel

Tools

OneSite

Job description

Advanced Management Group is seeking a full-time Leasing Agent in Phoenix, AZ. You will guide prospects through the move-in process, conduct property tours, process applications, and respond to inquiries by phone and email while delivering excellent customer service.

Strong communication, organization, and closing skills are required, along with familiarity with property management software; daily walking and stair climbing are involved.