Leasing Specialist: Drive New Community Occupancy

The Garrett Companies; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Move-in bonus

Renewal bonus

Job summary

The Garrett Companies is seeking a driven Customer Experience Specialist for a new Chandler lease-up community. You will engage with prospective residents, guide them through the leasing process, and contribute to occupancy goals from marketing to move-ins.

You will handle tours, respond to inquiries, and manage Entrata-based paperwork while staying on top of market trends and outstanding customer care. On-site role with occasional travel, weekend work, and bonuses for move-ins/renewals.

Qualifications

• Minimum 1 year leasing experience with new construction and lease-ups.
• Excellent written and verbal communication.
• Must pass background check and drug screening.
• Ability to learn Entrata and property software quickly.
• Detail oriented and customer-focused.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.

Skills

Customer service

Detail oriented

Communication skills

Teamwork

Coachable

Problem solving

Tools

Entrata

Microsoft Office

Job description

The Garrett Companies is seeking a driven Customer Experience Specialist for a new Chandler lease-up community. You will engage with prospective residents, guide them through the leasing process, and contribute to occupancy goals from marketing to move-ins.

You will handle tours, respond to inquiries, and manage Entrata-based paperwork while staying on top of market trends and outstanding customer care. On-site role with occasional travel, weekend work, and bonuses for move-ins/renewals.