Dynamic Leasing Specialist for New Community (Commission)

The Garrett Companies; Farragut (TN); On-site; USD 28,000 - 30,000; Full time

Job summary

The Garrett Companies is seeking a Customer Experience Specialist for our Garrett Turkey Creek community in Knoxville, TN. You will engage prospective residents, guide them through tours, and drive conversions while monitoring market trends and implementing best-in-class service.

Role involves coordinating marketing efforts, handling renewals, and supporting move-ins with attention to detail and timely communication. On-site work, occasional travel, and weekend hours may be required.

Qualifications

• Passionate about creating an unparalleled customer experience and relentless in developing your customer service skills.
• Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office.
• Arrive to work on time.
• Must pass background check and drug screening.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Skills

Customer service

Leasing experience

Sales techniques

Communication

Teamwork

Tools

Entrata

Microsoft Office

Job description

The Garrett Companies is seeking a Customer Experience Specialist for our Garrett Turkey Creek community in Knoxville, TN. You will engage prospective residents, guide them through tours, and drive conversions while monitoring market trends and implementing best-in-class service.

Role involves coordinating marketing efforts, handling renewals, and supporting move-ins with attention to detail and timely communication. On-site work, occasional travel, and weekend hours may be required.