Leasing Specialist - Garrett Uptown

The Garrett Companies; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Move-in bonus

Renewal bonus

Job summary

The Garrett Companies is seeking a driven Customer Experience Specialist for a new Chandler lease-up community. You will engage with prospective residents, guide them through the leasing process, and contribute to occupancy goals from marketing to move-ins.

You will handle tours, respond to inquiries, and manage Entrata-based paperwork while staying on top of market trends and outstanding customer care. On-site role with occasional travel, weekend work, and bonuses for move-ins/renewals.

Qualifications

• Minimum 1 year leasing experience with new construction and lease-ups.
• Excellent written and verbal communication.
• Must pass background check and drug screening.
• Ability to learn Entrata and property software quickly.
• Detail oriented and customer-focused.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.

Skills

Customer service

Detail oriented

Communication skills

Teamwork

Coachable

Problem solving

Tools

Entrata

Microsoft Office

Job description

Brief Description

We are seeking a driven and self-starting Customer Experience Specialist who is passionate about exceptional customer service and has proven lease-up experience. The ideal candidate will be enthusiastic about engaging with prospective residents, guiding them through the leasing process, and contributing to the success of a thriving new community. From marketing initiatives and community tours to renewals and move-ins, you will play a key role in shaping the success of a new community while staying sharp on market trends, technology, and best-in-class customer care. If you are detail-oriented, goal-driven, and take pride in showing up on time, prepared, and ready to win the day, this is your opportunity to grow with a company that is passionate about excellence.

Pay

$20 per hour + move-in and renewal bonuses

Location

Garrett Uptown - Chandler, AZ

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Qualifications And Requirements

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.
• Must pass background check and drug screening.

Pre-Qualifications (these Are The Most Important Items)

• Able to work in unison with a team.
• Takes full responsibility for actions and works collaboratively to find solutions.
• Coachable.
• Positive Attitude.
• Ability to listen and understand intents and goals.
• Relentless problem-solving skills.
• Ability to think 2+ steps ahead and anticipate what comes next.
• We are all broom pushers. Must be willing to work and support at all levels.
• We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
• Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

Initial Training and Orientation

• Garrett Residential Onboarding in Indianapolis.

Ongoing Training

• Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.