Leasing & Service Supervisor - Luxury Apt Community

AvalonBay Communities; Campbell (CA); On-site; USD 57,000 - 80,500; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Employee stock purchase plan

20% apartment-home discount

Tuition reimbursement

Job summary

AvalonBay Communities is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and set new standards for quality in apartment living. You will coach leasing consultants, drive an effective sales strategy, and ensure exceptional customer experiences across the community.

The role requires 1-3 years of multifamily or related experience, supervisory skills, and a strong command of MS Office.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Administrative software

Microsoft Office Suite

Job description

AvalonBay Communities is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and set new standards for quality in apartment living. You will coach leasing consultants, drive an effective sales strategy, and ensure exceptional customer experiences across the community.

The role requires 1-3 years of multifamily or related experience, supervisory skills, and a strong command of MS Office.