Leasing & Resident Experience Specialist

Capital Square Living; Prospect (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Housing discount

Cell phone reimbursement

Job summary

Capital Square Living seeks a Living Consultant to be the primary contact for prospective residents and ensure a welcoming environment at our properties. You will coordinate marketing, leasing, and renewal strategies to meet occupancy and revenue goals, guide applicants through leasing, and secure renewals while maintaining resident satisfaction throughout the lease term.

You will greet prospects, conduct tours, process applications, and ensure move-in readiness.

Qualifications

• High school diploma or GED (General Education Diploma).
• Previous leasing experience a plus.
• Excellent organizational skills and customer service mindset.
• Strong computer technology skills with basic knowledge of MS Office Suite.
• Yardi/Yardi Voyager experience a plus.
• A valid driver’s license may be required.
• A positive, motivating, and team-oriented attitude.
• A desire to exceed in an extremely competitive environment.

Responsibilities

• Performs all sales and leasing activities to achieve revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, showing apartments, processing applications, and conducting credit screening and background checks.
• Prepares the lease and move-in package, ensuring a smooth resident move-in and lease signing.
• Inspects apartments prior to move-in and coordinates outstanding items with maintenance to ensure move-in readiness.
• Develops and implements short- and long-term marketing plans to sustain occupancy and follow policies related to concessions and programs.
• Uses on-site property management software to track apartment availability, record traffic and leasing activities, and manage resident data.
• Responds promptly to resident and Capital Square concerns and questions to resolve issues.

Skills

Customer service mindset

Organizational skills

Team-oriented attitude

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office Suite

Yardi/Yardi Voyager

Job description

Capital Square Living seeks a Living Consultant to be the primary contact for prospective residents and ensure a welcoming environment at our properties. You will coordinate marketing, leasing, and renewal strategies to meet occupancy and revenue goals, guide applicants through leasing, and secure renewals while maintaining resident satisfaction throughout the lease term.

You will greet prospects, conduct tours, process applications, and ensure move-in readiness.