Leasing & Resident Experience Manager

Related Group; EUA; Presencial; USD 42 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Life and disability insurance

Employer 401k match

Paid time off

Tuition reimbursement

Resumo da oferta

TRG Management is seeking a dedicated community professional to oversee leasing, occupancy, and resident relations across its diverse portfolio. You will plan events, manage communications, and drive programs that enhance resident satisfaction and loyalty.

The role requires hands-on leadership to monitor KPIs, coordinate cross-team efforts, and implement lifecycle initiatives from application to renewal. TRG emphasizes a strong brand experience and exceptional service across all communities.

Responsabilidades

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
• Goes beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Descrição da oferta de emprego

TRG Management is seeking a dedicated community professional to oversee leasing, occupancy, and resident relations across its diverse portfolio. You will plan events, manage communications, and drive programs that enhance resident satisfaction and loyalty.

The role requires hands-on leadership to monitor KPIs, coordinate cross-team efforts, and implement lifecycle initiatives from application to renewal. TRG emphasizes a strong brand experience and exceptional service across all communities.