Resident Services Professional (Multi-Site)

Longwood Towers; Massachusetts; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Apartment discount

Commissions & incentives

Student loan repayment

Benefits package

Job summary

Chestnut Hill Realty is seeking a Resident Services Professional to be the first contact for prospective residents, guiding them through showings and leasing while building lasting relationships across communities.

You will support onboarding, assist with monthly administrative tasks, ensure resident satisfaction, and collaborate with team members at multiple sites. The role offers training, a schedule supporting work-life balance, paid benefits, and an hourly base plus incentives.

Qualifications

• 2-3 years of sales experience and/or customer service background preferred.
• Must have a customer service orientation with problem solving mindset.
• Must be able to work one weekend day.
• Must own a vehicle.

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close leases.
• May share in monthly administrative tasks to keep property paperwork organized and complete.
• Help maintain high levels of resident satisfaction and retention across communities.

Skills

Sales experience

Customer service

Team oriented

Problem solving mindset

Tools

MS Word

Excel

Outlook

Job description

Work for an award winning company where you will have the training you need to add to your skill set, the schedule you want to maintain a great work-life balance, and the pay and benefits you deserve. Learn new skills and make a positive impact on people’s lives every day.

The Resident Service Professional is often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select a Chestnut Hill Realty apartment as their home. Making residents feel at home is an important aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. Make a difference in our communities by lending a hand at various sites and creating lasting connections with residents and team members.

As a Resident Services Professional, You Will

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the deal by obtaining the lease paperwork.
• May share in the responsibility of completing monthly administrative tasks in an orderly and timely manner to ensure the property’s paperwork is organized and complete.

Are you the right person for the job?

• Must be able to work one weekend day.
• 2-3 years of sales experience and/or customer service background preferred.
• Don’t have apartment leasing experience? Don’t worry! All you need to be successful is to be interested in meeting and connecting with all types of people and the desire to learn.
• Must be team oriented with ability to work independently on occasion
• Must have a customer service orientation with problem solving mindset.
• Knowledge of MS Word, Excel and Outlook. Ability to learn and operate company software programs
• Must own a vehicle

Some Of The Benefits To You

• Attractive total compensation package with hourly base pay plus commissions and incentives.
• The person in this position is empowered to drive their own success by achieving leasing goals and building professional relationships with prospective and current residents.
• Excellent benefits package including: medical, dental, vision, 401(k), 2 weeks of vacation, your birthday off
• Student Loan Debt Repayment program
• Chestnut Hill Realty apartment discount
• Strong promote-from-within company culture

Every day is different – demanding, rewarding, and fun.

The salary range for this role is $23.00-25.00 hourly along with an additional incentive structure, depending on factors such as relevant experience, skills, qualifications, and geographic location. Along with competitive pay, we’re proud to offer great benefits and ongoing opportunities for learning and growth.

All job offers contingent upon satisfactory background check.

Chestnut Hill Realty supports individuals in reaching their full potential by supporting equal employment opportunities and an environment that values diversity. Chestnut Hill Realty complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.