Leasing & Resident Experience Specialist

Gates Hudson & Associates; Harrisonburg (VA); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Gates Hudson is seeking a Leasing Consultant to join one of our residential communities in Harrisonburg, VA. This role focuses on helping residents find their next home through strong sales and relationship building, while delivering exceptional customer service.

You will greet and tour prospects, present community amenities, manage leads, and coordinate leasing paperwork. Weekend availability is required to support tours and leasing goals.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsabilidades

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents
• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors
• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures
• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed

Conocimientos

Communication skills

Customer service

Relationship-building

Attention to detail

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Gates Hudson is seeking a Leasing Consultant to join one of our residential communities in Harrisonburg, VA. This role focuses on helping residents find their next home through strong sales and relationship building, while delivering exceptional customer service.

You will greet and tour prospects, present community amenities, manage leads, and coordinate leasing paperwork. Weekend availability is required to support tours and leasing goals.