Leasing & Resident Experience Specialist

Panther Residential Management; Charleston (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance (30‑

Job summary

Panther Residential Management is seeking a Leasing Specialist in Charleston to drive occupancy and deliver a superior resident experience. You will manage the full leasing cycle from first contact through move-in, blending sales, service, and operations.

You’ll present the community and amenities, follow up to maintain conversions, and coordinate with the team to ensure accurate lease processing and move-in readiness. A strong customer-service mindset is essential.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable in a sales-driven environment with performance expectations.
• Organized and able to manage multiple priorities.
• Ability to handle a fast-paced environment and shifting priorities.
• Professional, reliable, and accountable.
• Team-oriented with a willingness to support the broader community.

Responsibilities

• Manage the full leasing process, including responding to leads, conducting tours, and closing leases
• Follow up consistently with prospects to maintain strong conversion ratios
• Present the community, apartments, and amenities in a way that aligns with company standards and expectations
• Maintain knowledge of local market conditions and competing properties
• Provide a positive, responsive experience for both prospects and current residents
• Handle inquiries, concerns, and requests in a professional and timely manner
• Support resident retention through engagement and service
• Prepare and process lease paperwork accurately and in a timely manner
• Maintain leasing traffic, prospect data, and follow-up records
• Review and audit lease files for accuracy and completeness
• Assist with move-in readiness, including unit inspections and coordination
• Support marketing efforts to drive traffic and visibility
• Assist with resident events and community initiatives
• Identify opportunities to improve traffic, leasing performance, and overall experience

Skills

Strong communication

Interpersonal skills

Sales-oriented

Organized

Multitasking

Customer service

Education

High school diploma or GED

Tools

Onesite

Job description

Panther Residential Management is seeking a Leasing Specialist in Charleston to drive occupancy and deliver a superior resident experience. You will manage the full leasing cycle from first contact through move-in, blending sales, service, and operations.

You’ll present the community and amenities, follow up to maintain conversions, and coordinate with the team to ensure accurate lease processing and move-in readiness. A strong customer-service mindset is essential.