Leasing & Occupancy Pro for Affordable Housing

WinnCompanies; Braintree (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Eastwalk Apartments in Braintree, MA. You will manage day-to-day leasing, move-ins, recertifications, and renewals while delivering superior service to residents and clients.

You will maintain occupancy targets at market rents, coordinate with leasing teams, manage applicant flow, and ensure compliance with LIHTC and program requirements. Proficiency in Microsoft Office and property management software like Yardi or RealPage is

Qualifications

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Previous experience leasing residential apartments.
• SHCM certification.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills displaying customer service skills, detail‑oriented and ability to work independently.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Pressure tolerance

Education

High school diploma or GED

Associate’s degree

CALP certification

Tools

Yardi

RealPage

Microsoft Office

Job description

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Eastwalk Apartments in Braintree, MA. You will manage day-to-day leasing, move-ins, recertifications, and renewals while delivering superior service to residents and clients.

You will maintain occupancy targets at market rents, coordinate with leasing teams, manage applicant flow, and ensure compliance with LIHTC and program requirements. Proficiency in Microsoft Office and property management software like Yardi or RealPage is