Leasing and Occupancy Specialist I (Village at Lakeview)

WinnCompanies; Edgewood (MD); Sur place; USD 29 000 - 32 000; Plein temps

Résumé du poste

WinnCompanies is seeking a Leasing and Occupancy Specialist I for Village at Lakeview Apartments in Edgewood, MD. The role focuses on daily leasing activities, move-ins, recertifications, and renewals to maximize occupancy and rents, with strong customer service.

Flexible hours apply; typical schedule is Monday–Friday. Qualification includes a high school diploma and 2-3 years of relevant experience, plus LIHTC property experience.

Qualifications

• High school diploma or GED required.
• 2-3 years of relevant work experience.
• LIHTC multifamily property experience is required.
• Strong computer skills with Microsoft Office.
• Excellent customer service and communication skills.

Responsabilités

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, tours, leasing, and lead follow-ups.
• Prepare lease documentation for program types and complete move-in paperwork.
• Deliver exceptional customer service to residents and clients.
• Administrative duties including filing, phones, and greeting visitors.
• Review and prioritize resident service requests and assist with events as needed.
• Maintain up-to-date marketing documents, reports, and web content per initiatives.
• Maintain relationships with area businesses and housing offices to generate business and manage waiting lists.

Description du poste

WinnCompanies is looking for a Leasing and Occupancy Specialist I to join our team at Village at Lakeview Apartments, a 223-unit affordable housing community located in Edgewood, MD.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The pay range for this role is $21.00-$23.00 per hour dependent on experience. Additionally, the selected candidate will typically work: Monday through Friday, from 8:30 AM to 5:00 PM.

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Administrative duties like filing, answering phones, greeting visitors, completing leasing paperwork, etc.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 2-3 years of relevant work experience.
• Must have worked at Tax Credit (LIHTC) multifamily property in the past.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• Specialist in Housing Credit Management (SHCM) and Certified Apartment Leasing Professional (CALP) certifications.
• Experience with Yardi or RealPage property management software.