Leasing Manager — Drive Occupancy & Resident Experience

NM Residential, LLC; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Job summary

NM Residential, LLC is seeking a dynamic Leasing Manager to oversee leasing operations at University Studios in Cleveland, Ohio. The role focuses on maximizing occupancy, ensuring Fair Housing compliance, and delivering exceptional service to residents.

The position requires strong leasing, marketing, and sales knowledge, plus excellent organizational and relationship-building skills for a fast-paced environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: Prior property leasing or management experience required; student housing experience preferred.
• Strong knowledge of leasing, marketing and sales.

Responsibilities

• Manage the full leasing process from marketing to application processing.
• Develop and implement effective sales strategies to attract prospective residents.
• Conduct market surveys and adjust leasing strategies to remain competitive.
• Deliver outstanding customer service and resolve resident inquiries.
• Follow up with renewals and prospects to close leases and promote retention.
• Plan and coordinate resident events to build engagement and satisfaction.
• Prepare lease agreements and ensure compliance with Fair Housing regulations.
• Maintain confidential resident records and applicant documentation.
• Handle administrative duties such as answering calls, processing maintenance requests, and managing rent payments.
• Collaborate with maintenance to ensure apartments are ready for showings and move-ins.
• Schedule and manage move-ins/move-outs and inspect vacant units.
• Prepare welcome packages for new residents.
• Attend property staff meetings and complete assigned tasks.

Skills

Leasing

Marketing

Sales

Customer service

Documentation

Organization

Teamwork

Independent work

Fair Housing knowledge

Education

High school diploma or GED

Job description

NM Residential, LLC is seeking a dynamic Leasing Manager to oversee leasing operations at University Studios in Cleveland, Ohio. The role focuses on maximizing occupancy, ensuring Fair Housing compliance, and delivering exceptional service to residents.

The position requires strong leasing, marketing, and sales knowledge, plus excellent organizational and relationship-building skills for a fast-paced environment.