Leasing Expert - Drive Occupancy & Resident Joy

Invitation Homes; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with monthly bonus

Generous paid time off

401(k) with company match

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Leasing Specialist to drive occupancy, revenue growth, and customer satisfaction across our communities. You will manage inquiries, show properties, negotiate leases, and guide residents from first contact through move-in with an emphasis on service excellence.

You will maintain inventory awareness, collaborate with market leadership, and build lasting relationships with prospective and current residents while working a flexible schedule that may include holidays

Qualifications

• High School Diploma or GED required.
• Active Real Estate license affiliated with Invitation Homes as the designated brokerage.
• Broad residential leasing knowledge.
• Proven experience in customer service.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Technological proficiency including MS Word, Excel, Outlook and Adobe.
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed.

Responsibilities

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
• Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.
• Promote lease enhancements to both new and existing residents.
• Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
• Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
• Review reports to identify workflow priorities and opportunities for improvement.
• Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.
• Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.
• Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.

Skills

Residential leasing knowledge

Customer service experience

Organizational skills

Verbal and written communications

Conflict resolution skills

Education

High School Diploma or GED

Real Estate license affiliated with Invitation Homes

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Leasing Specialist to drive occupancy, revenue growth, and customer satisfaction across our communities. You will manage inquiries, show properties, negotiate leases, and guide residents from first contact through move-in with an emphasis on service excellence.

You will maintain inventory awareness, collaborate with market leadership, and build lasting relationships with prospective and current residents while working a flexible schedule that may include holidays