Leasing & Experience Specialist

Thesciongroupllc; Gainesville (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) at our Gainesville property. This role blends marketing, customer service and administrative tasks to deliver exceptional resident experiences.

You will greet residents, conduct tours, support events, coordinate maintenance and assist with social media and local outreach. The position requires strong communication, reliability and adaptability in a fast-paced student environment.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) at our Gainesville property. This role blends marketing, customer service and administrative tasks to deliver exceptional resident experiences.

You will greet residents, conduct tours, support events, coordinate maintenance and assist with social media and local outreach. The position requires strong communication, reliability and adaptability in a fast-paced student environment.