Leasing Consultant - Elevate the Resident Experience

Elmington; Irving (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Bedrock Property Management is seeking a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and provide exceptional resident service at our Irving property.

The role emphasizes customer care, professional communication, and teamwork with the Community Director to achieve property objectives. Prior leasing or multi-family experience is preferred and a passion for hospitality is valued.

Qualifications

• 1 year of multi-family property management experience preferred.
• Previous Leasing experience preferred.
• Customer Experience Specialists or related fields encouraged to apply.
• Previous experience working with a team to meet success.

Responsibilities

• Provides exemplary customer service to residents proactively solving issues, and creating a warm and welcoming environment for all.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site.
• Represents the community on the phone and in written communication.
• Greets residents, cleans and maintains a neat office, and serves as a point of contact.
• Completes prospective resident tours, showcasing the property with pride.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Customer service

Social media

Prospect outreach

Resident relations

Marketing

Listening skills

Team collaboration

Job description

Bedrock Property Management is seeking a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and provide exceptional resident service at our Irving property.

The role emphasizes customer care, professional communication, and teamwork with the Community Director to achieve property objectives. Prior leasing or multi-family experience is preferred and a passion for hospitality is valued.