Leasing Consultant

ROSS Companies; Columbia (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Leasing Consultant to enhance resident satisfaction and maximize occupancy. This role involves engaging with prospective residents, showcasing apartment features, and ensuring a seamless leasing process. The ideal candidate will excel in customer service, possess strong communication skills, and have a knack for organization. Join a vibrant community in Columbia, MD, where your contributions will directly impact resident experiences and community engagement. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Previous experience in leasing, sales, or customer service roles is preferred.
• Strong interpersonal and communication skills are essential.
• Basic computer literacy is required.

Responsibilities

• Greet prospective residents, show apartments, and assist with leasing.
• Provide exceptional customer service to residents and prospects.
• Prepare and process leasing paperwork and maintain accurate records.

Skills

Customer Service

Sales

Communication Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma

Tools

Yardi

Job description

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This range is provided by ROSS Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

We are seeking a dynamic and customer-focused Leasing Consultant to join our team at a community in Columbia, MD. The ideal candidate will be responsible for all activities related to apartment rentals, move-ins, lease renewals and resident retention. They will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident satisfaction, and deliver the highest level of customer service.

Leasing And Sales

• Greet prospective residents, show apartments, and assist with the leasing process.
• Explain lease terms, community policies, and rental prices to potential tenants.
• Conduct property tours and highlight the unique features and amenities of the community.
• Follow up with prospects through phone calls, emails, and other forms of communication.
• Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.
• Follow all Equal Housing Opportunity guidelines, local laws, and company policies
  
  

Customer Service

• Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.
• Assist residents with move-in and move-out procedures.
• Conduct resident satisfaction surveys and handle resident complaints professionally.
• Encourage reviews to remain relevant with our online presence
  
  

Administrative Duties

• Prepare and process leasing paperwork, including lease agreements and renewals.
• Maintain accurate records of resident interactions and leasing activities.
• Assist with marketing and advertising efforts, including social media postings and community events.
• Daily review of leads and follow ups within Yardi
  
  

Property Management Support

• Collaborate with the maintenance team to ensure timely and efficient service requests.
• Conduct property inspections and report any maintenance or safety issues.
• Assist with organizing and executing resident events and activities.
• Attend all seminars, classes, and community team meetings as instructed.
  
  

Qualifications

• High school diploma required.
• Previous experience in leasing, sales, or customer service roles is preferred
• Yardi experience preferred
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Positive attitude and a professional appearance.
• Knowledge of local rental market trends and conditions preferred
• Basic computer literacy
• Ability to speak different languages is always a plus!
  
  

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties and will be evaluated based on performance. Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reasons.

ROSS Companies is an Equal Employment Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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