Leasing Consultant

madisonapartment; Allentown (Lehigh County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) retirement plan

Professional development

Paid vacation, sick, and holiday time

Employee rental discounts

Paid new parent leave

Inclusive company culture

Tuition reimbursement

Job summary

Madison Apartment Group in Allentown, PA, is seeking a Leasing Consultant to be the first point of contact for prospective and current residents. You will handle apartment rentals, move-ins, and resident relations, while supporting resident functions to foster a vibrant community.

The role emphasizes strong customer service, sales ability, and organizational skills, with opportunities for professional development and employee discounts within a collaborative, inclusive culture.

Qualifications

• Two years of sales/leasing experience preferred.
• Exceptional customer service experience is expected.
• Strong organizational and communication skills are essential.
• Proficiency in Microsoft Office; CRM/Yardi experience preferred.
• High School Diploma required; Real Estate license preferred.

Responsibilities

• Provide exceptional customer service and create a welcoming environment.
• Lead property tours, show vacant units, and market amenities to close sales.
• Handle all rental activities, qualify prospects, and prepare leases.
• Assist in planning resident functions and community events.
• Maintain knowledge of the market and generate prospects via advertising and follow-up.
• Manage resident service requests and coordinate with maintenance for timely resolution.
• Inspect models, vacancies, and grounds; report service needs.
• Assist in managing site social media and maintain resident records.
• Complete and verify lease applications; notify applicants of decisions.
• Organize and file reports, leases, and paperwork.

Skills

Sales/Leasing experience

Customer service

Organizational skills

Communication skills

CRM/Yardi experience

Education

High School Diploma

Real Estate License preferred

Tools

Microsoft Office

CRM/Yardi

Job description

Join Our Dynamic Team!

At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Leasing Consultant

We are seeking an enthusiastic and customer-focused Leasing Consultant to join our team. In this role, you will be the first point of contact for all prospective and current residents, playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.

Key Responsibilities:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Qualifications:

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
• High School Diploma required; Real Estate License preferred.

Why Madison Apartment Group?

• Comprehensive health coverage and benefits.
• Company matched 401(k) Retirement Plan.
• Opportunities for professional growth and development.
• Paid vacation, sick, and holiday time.
• Employee rental discounts.
• Paid new parent leave.
• A supportive and inclusive company culture.
• Tuition reimbursement programs.

Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.