Leasing Consultant

Madison Apartment Group; Allentown (Lehigh County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k)

Professional development

Paid time off

Rental discounts

Parental leave

Inclusive culture

Job summary

Madison Apartment Group in Allentown is seeking a friendly Leasing Consultant to serve as the first point of contact for prospective and current residents, guiding tours, processing applications, and coordinating move-ins.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to promote community amenities, manage paperwork, and participate in resident events to maintain high occupancy.

Qualifications

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.

Responsibilities

• Provide exceptional customer service to residents and guests.
• Lead property tours, show vacant units, and market property amenities to close leases.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain knowledge of the market and facilitate prospect generation through advertising and follow-up.
• Manage resident service requests and coordinate with maintenance for timely resolution.
• Inspect models and community grounds to maintain cleanliness and report needs.
• Assist in managing site social media and maintaining resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.

Skills

Customer service

Communication

Organizational skills

Sales / Leasing

CRM / Yardi

Tools

Microsoft Office

CRM / Yardi

Job description

Career Opportunities with Madison Apartment Group

A great place to work.

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At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Leasing Consultant

We are seeking an enthusiastic and customer-focused Leasing Consultant to join our team. In this role, you will be the first point of contact for all prospective and current residents, playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.

Key Responsibilities:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Qualifications:

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

Why Madison Apartment Group?

• Comprehensive health coverage and benefits.
• Company matched 401(k) Retirement Plan.
• Opportunities for professional growth and development.
• Paid vacation, sick, and holiday time.
• Employee rental discounts.
• Paid new parent leave.
• A supportive and inclusive company culture.

Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.