Leasing & Community Success Assistant

DEVCO RESIDENTIAL GROUP; Des Moines (WA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Over 90% company paid medical benefits

Dental and vision benefits foremployee

401(k) company match

Housing discount consideration

3 weeks paid time off

12 paid holidays

Job summary

HNN Communities in Des Moines, WA is seeking a Full-Time Assistant Community Manager to oversee day-to-day operations under the guidance of the Community Manager. The role emphasizes leasing, compliance, accounting, and resident satisfaction in tax credit housing environments.

Candidates should bring tax credit housing experience and a proactive customer-service mindset to manage leasing activities, rent collection, and resident relations at our Des Moines community.

Qualifications

• Minimum 2 years of property management experience.
• Strong leasing and operational skills required.
• Accounting or bookkeeping experience preferred.
• Knowledge of Federal Fair Housing regulations.
• Familiarity with Section 42 LIHTC programs preferred.
• Proficient with MS Office; experience with Yardi recommended.
• Excellent written and verbal communication skills.

Responsibilities

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.

Skills

Property management

Leasing skills

Accounting experience

Fair Housing knowledge

LIHTC compliance

MS Office

Yardi software

Communication skills

Education

High school diploma or equivalent

Tools

Yardi

MS Office

Job description

HNN Communities in Des Moines, WA is seeking a Full-Time Assistant Community Manager to oversee day-to-day operations under the guidance of the Community Manager. The role emphasizes leasing, compliance, accounting, and resident satisfaction in tax credit housing environments.

Candidates should bring tax credit housing experience and a proactive customer-service mindset to manage leasing activities, rent collection, and resident relations at our Des Moines community.