Assistant Community Manager - Tax Credit & Leasing

HNN Communities; Auburn (WA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

100% company paid medical benefits for

100% company paid dental and vision

Flexible Spending Accounts

Company paid life insurance, AD&D andL

Voluntary insurance benefits

401(k) with company match

Discretionary bonus programs

Housing discount consideration

EAP with 24/7 counseling

Industry training and certifications

3 weeks paid time off

Up to 12 paid holidays

Job summary

HNN Communities in Auburn, WA, is seeking a Full-Time Assistant Community Manager to support daily operations, leasing, marketing, compliance, and resident relations under the Community Manager.

The role requires at least 2 years of property management experience, LIHTC knowledge, and strong customer service skills. Competitive benefits include 100% employee medical, dental, and vision coverage, plus a real benefits package and a Tue–Sat schedule.

Qualifications

• Minimum 2 years of experience in property management, including sales/multi-family leasing.
• Strong operational background and leasing skills required.
• Prefer prior accounting or bookkeeping experience.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I‑9 guidelines.

Responsibilities

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.

Skills

Property management

Leasing

Customer service

Communication

Education

High school diploma

Tools

Yardi

Microsoft Office

Job description

HNN Communities in Auburn, WA, is seeking a Full-Time Assistant Community Manager to support daily operations, leasing, marketing, compliance, and resident relations under the Community Manager.

The role requires at least 2 years of property management experience, LIHTC knowledge, and strong customer service skills. Competitive benefits include 100% employee medical, dental, and vision coverage, plus a real benefits package and a Tue–Sat schedule.