Leasing & Community Experience Specialist

Kittle Property Group; West Lafayette (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Kittle Property Group in Indiana seeks a leasing professional responsible for leasing apartments and delivering exceptional customer service to maximize occupancy and resident retention.

The role involves conducting tours, following up with prospects and residents, coordinating move-ins/outs, handling renewals, and maintaining compliance and property records through systems like Yardi. Strong communication and basic MS Office skills are required.

Qualifications

• Language skills to read, write, speak and interpret basic instructions.
• Basic math ability: add, subtract, multiply, divide by 10s and 100s.
• Reasoning to carry out detailed, but simple instructions with common sense.
• Beginner experience with MS Office.

Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Coordinate move ins and move outs to provide for an enjoyable experience for all residents.
• Manage lease negotiations, assist with resident retention and manage the renewal process.
• Assist in providing and maintaining excellent curb appeal.
• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
• Assist manager with rent and delinquency collection.
• Assist manager in providing account information to the property supervisor and credit agencies.
• Assist manager with resident relations and enforce all community rules and regulations.
• Supervise all neighborhood committee activities.
• Provide outside marketing and establish rapport with local businesses and community agencies.
• Assist with office organization by filing and maintaining organized resident files.
• Other duties as assigned.

Skills

Language skills

Math skills

Reasoning skills

Computer skills

Education

High school diploma or GED

Job description

Kittle Property Group in Indiana seeks a leasing professional responsible for leasing apartments and delivering exceptional customer service to maximize occupancy and resident retention.

The role involves conducting tours, following up with prospects and residents, coordinating move-ins/outs, handling renewals, and maintaining compliance and property records through systems like Yardi. Strong communication and basic MS Office skills are required.