Leasing & Community Experience Specialist

University Partners; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

University Partners in Athens, GA is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service and helping achieve occupancy goals while adhering to Fair Housing standards. You will conduct property tours, present community features, respond to inquiries, review applications, and coordinate move-ins.

Maintain accurate lease files and ensure apartment readiness.

Qualifications

• Strong customer service and sales mindset.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Education

High School Diploma or GED

Bachelor’s Degree preferred

Leasing, sales, marketing, or CS experience preferred

Job description

University Partners in Athens, GA is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service and helping achieve occupancy goals while adhering to Fair Housing standards. You will conduct property tours, present community features, respond to inquiries, review applications, and coordinate move-ins.

Maintain accurate lease files and ensure apartment readiness.