Leasing Agent and Office Administrator

Real Property Management Greater Madison Metro; Madison (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

Real Property Management Greater Madison Metro is seeking an Assistant Property Manager / Leasing Agent in Wisconsin to join a growing team. You will be the first point of contact for residents, owners, and vendors, handling calls, emails, showings, and the leasing process with a customer-first approach.

The role includes office administration, reporting, and supporting marketing of available properties, while ensuring professional service and timely responses in a fast-paced environment.

Qualifications

• Some experience in sales/marketing or a service-related industry; property management & fair housing preferred.
• Computer & phone app proficiency - Microsoft Office.
• Local area knowledge.
• Valid driver's license and insurance is required.

Responsibilities

• Answer incoming telephone calls and respond to tenant emails promptly and professionally.
• Direct inquiries to appropriate team members and handle front office administration.
• Conduct property showings throughout Dane County and surrounding areas.
• Assist with marketing available properties and processing rental applications.
• Support day-to-day operations of the property management team.

Skills

Customer service

Communication

Time management

Organized

Driving

Tools

Microsoft Office

Job description

Assistant Property Manager / Leasing Agent is an enthusiastic, organized, and customer-focused role to join our growing team. As the first point of contact for our company, this individual plays a critical role in creating a positive and professional first impression for current residents, prospective tenants, owners, vendors, and the general public.

The successful candidate will be responsible for answering incoming telephone calls, responding promptly and professionally to tenant and prospective tenant emails, and directing inquiries to the appropriate team members. A consistently positive attitude, exceptional communication skills, and a genuine desire to provide outstanding customer service are essential for this role. Your office duties will also include office administration, supplies/inventory monitoring, and incoming rent and mail entry.

In addition to front office responsibilities, this position will have direct interaction with prospective tenants by conducting property showings throughout Dane County and surrounding areas. Responsibilities also include completing daily property and showing reports, assisting the Property Manager with marketing available properties, processing rental applications, and supporting the day-to-day operations of the property management team.

The ideal candidate is highly organized, possesses excellent time management and prioritization skills, maintains a good driving record, and is comfortable working both independently and collaboratively. They are naturally driven to deliver exceptional customer service, build trust with residents and prospective tenants, and maintain a professional, friendly demeanor in every interaction. A proactive attitude, strong attention to detail, and the ability to thrive in a fast-paced environment are essential for success in this position.

Requirements

• Some experience in sales/marketing or a service-related industry, property management & fair housing preferred
• Computer & phone app proficiency - Microsoft Office
• Local area knowledge
• Valid driver's license and insurance is required

Competency in, or the ability to become competent in, the following:

• WI Statute Chapter 704 (LANDLORD AND TENANT law)
• Wisconsin Legislature: Chapter ATCP 134 (RESIDENTIAL RENTAL PRACTICES)
• Property Management and Real Estate Trade Practices
• Building Maintenance

Benefits & Pay

Compensation for this position is a base salary of $40k annually per hour plus commission on closed leases with the opportunity for additional bonuses.