Lease-Up Maintenance Supervisor

Greystar; Boston (MA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Competitive medical, dental, vision &

Paid time off

Onsite housing discount

401(k) with company match

Sabbatical after 10 years

Parental leave

Job summary

Greystar in Boston is seeking a Maintenance Technician to uphold cleanliness, safety, and the overall appearance of the community. You will diagnose defects, perform repairs, and guide the make-ready process for vacant units to ensure timely leasing and high-quality standards.

The role requires tool proficiency, strong customer service, and the ability to work with vendors, manage basic budgets, and follow safety policies. A high school diploma or equivalent and EPA certification are expected.

Qualifications

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, other building maintenance, or related trade.
• Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
• Ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
• Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
• Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s use. Property management system experience preferred.
• Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Skills

Customer service

Interpersonal communication

Reading/writing

Mathematical skills

Problem-solving

Safety awareness

Education

High school diploma or GED

Tools

EPA Type I/II or Universal

Job description

Greystar in Boston is seeking a Maintenance Technician to uphold cleanliness, safety, and the overall appearance of the community. You will diagnose defects, perform repairs, and guide the make-ready process for vacant units to ensure timely leasing and high-quality standards.

The role requires tool proficiency, strong customer service, and the ability to work with vendors, manage basic budgets, and follow safety policies. A high school diploma or equivalent and EPA certification are expected.