Lease Renewal & Resident Experience Specialist

Gilder Search Group; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Gilder Search Group is seeking a detail‑oriented Retention Specialist in Dallas to smooth lease renewals and maintain accuracy and compliance across the resident journey. You’ll manage notices, renewals, and notices to vacate, coordinating with maintenance and Revenue Management to protect occupancy and minimize turnover.

You’ll educate residents on renewal timelines, rent changes, and market rates, provide local market insights, and collaborate with field teams to ensure a responsive,

Qualifications

• Candidate must have strong communication and customer service skills.
• Ability to manage multiple tasks and deadlines in a fast pace.
• Attention to accuracy, process orientation, and problem solving.
• Proactive in addressing resident concerns and renewals.

Responsibilities

• Manage reports and systems to communicate with residents with upcoming lease expirations.
• Review Month to Month residents to confirm correct fees are charged.
• Coordinate with maintenance and field teams to schedule property inspections.
• Review price and term negotiations with Revenue Management for approval.
• Verify residents are compliant with renter's insurance, utilities, city code, and company policy requirements.
• Audit completed renewals for accuracy and monitor lease expirations, base rent, occupants, uploads, and charges.
• Manage roommate promotions and amend leases as needed.
• Manage property transfer requests, confirming inspections and eligibility.
• Reduce resident turnover through timely, effective communication and problem solving.
• Manage the Notice to Vacate process end to end, including market analysis and move-out follow through.
• Contact residents who have submitted notice to vacate to retain them with strong service and thoughtful solutions.
• Educate residents on renewal timelines, rent increases, market rates, and potential fees.
• Provide local market comps to help residents understand current home values.
• Support team projects and processes as a collaborative teammate.

Skills

Attention to detail

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Gilder Search Group is seeking a detail‑oriented Retention Specialist in Dallas to smooth lease renewals and maintain accuracy and compliance across the resident journey. You’ll manage notices, renewals, and notices to vacate, coordinating with maintenance and Revenue Management to protect occupancy and minimize turnover.

You’ll educate residents on renewal timelines, rent changes, and market rates, provide local market insights, and collaborate with field teams to ensure a responsive,