Lease Renewal & Retention Specialist

512Financial; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

512Financial in Dallas, TX seeks a Retention Specialist to manage lease renewals, communicate with residents, and support reduction of turnover. Hybrid role with in-office and at-home flexibility one day per week. Strong focus on accuracy and compliance throughout the renewal lifecycle.

Ideal candidates have 1+ year in property management, excel in customer service, and can handle proactive problem solving in a fast-paced environment while coordinating with maintenance and revenue teams.

Qualifications

• 1+ year of property management experience preferred, ideally in single family residential
• Excellent customer service skills with a drive to consistently meet and exceed standards
• A proactive, persistent approach to resolving issues
• Strong verbal and written communication skills
• Basic accounting and math skills, with proficiency in Microsoft Office (Word, Outlook, Excel)
• Highly organized with strong attention to detail
• Good time management, able to meet goals and deadlines without sacrificing quality
• Ability to stay effective and level headed in a fast paced environment
• High school diploma or GED required
• A self directed, can do mindset that sees solutions where others see problems

Responsibilities

• Manage reports and systems to ensure residents with upcoming lease expirations are communicated with proactively and appropriately
• Review Month to Month residents to confirm correct fees are being charged
• Coordinate with maintenance and field teams to schedule property inspections when needed
• Review price and term negotiations with Revenue Management for approval
• Verify residents are compliant with renter's insurance, utility, city code, and company policy requirements
• Audit completed renewals for accuracy and monitor systems for lease expirations, base rent, occupants, uploads, and charges
• Manage roommate promotions and amend leases as needed
• Manage property transfer requests, working with field teams to confirm inspections and eligibility
• Reduce resident turnover through timely, effective communication and creative problem solving
• Manage the Notice to Vacate process end to end, including generating notices, preparing market analysis, and following through to move out
• Contact residents who have submitted notice to vacate and work to retain them with strong service and thoughtful solutions
• Educate residents on renewal timelines, rent increases, market rates, and potential fees
• Provide local market comps to help residents understand current home values
• Support team projects and processes as a collaborative, cooperative teammate
• Stay hands on and engaged in the office day to day, moving between your computer, your phone, and conversations with residents and teammates, with standard hours Monday through Friday and occasional evenings or weekends when the workload calls for it

Skills

Customer service

Communication

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

CRM Systems

Job description

512Financial in Dallas, TX seeks a Retention Specialist to manage lease renewals, communicate with residents, and support reduction of turnover. Hybrid role with in-office and at-home flexibility one day per week. Strong focus on accuracy and compliance throughout the renewal lifecycle.

Ideal candidates have 1+ year in property management, excel in customer service, and can handle proactive problem solving in a fast-paced environment while coordinating with maintenance and revenue teams.