Lease Renewal & Payments Advisor

The Aaron's Company, Inc.; Jackson (MI); On-site; USD 39,454,000 - 41,548,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

The Aaron’s Company, Inc. in Michigan is seeking a Customer Account Advisor to coach customers on payment collections and lease renewals, building lasting relationships over the phone and in-store to move customers toward ownership.

This role offers incentive pay based on performance, a competitive benefits package, and opportunities for advancement within a dynamic, high-energy retail environment.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Education

High School diploma or equivalent

Job description

The Aaron’s Company, Inc. in Michigan is seeking a Customer Account Advisor to coach customers on payment collections and lease renewals, building lasting relationships over the phone and in-store to move customers toward ownership.

This role offers incentive pay based on performance, a competitive benefits package, and opportunities for advancement within a dynamic, high-energy retail environment.