Lease & Fleet Vehicle Specialist

Hendrickcars; Charlotte (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

Hendrick Acura in Charlotte, NC seeks an Ownership Advisor to oversee the end-to-end process for leased and fleet vehicles. You will manage vehicle delivery, address paperwork and lease details, and coordinate returns with customers, ensuring accurate invoicing and high CSI.

The role focuses on customer service, organizational excellence, and adherence to company policies. Regular shifts may include evenings and weekends in a fast-paced dealership environment.

Qualifications

• Prior customer service experience.
• Good organizational skills.

Responsibilities

• Coordinate delivery with customers for leased and/or fleet vehicles.
• Answer questions from customers about paperwork and lease agreements.
• Coordinate with customers the return of leased and/or fleet vehicles.
• Maintain an organized, clean and safe work area.
• Record hours accurately in the timekeeping system and follow safety rules.

Skills

Customer service experience

Communication skills

Attendance reliability

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick Acura in Charlotte, NC seeks an Ownership Advisor to oversee the end-to-end process for leased and fleet vehicles. You will manage vehicle delivery, address paperwork and lease details, and coordinate returns with customers, ensuring accurate invoicing and high CSI.

The role focuses on customer service, organizational excellence, and adherence to company policies. Regular shifts may include evenings and weekends in a fast-paced dealership environment.