Lease & Fleet Experience Specialist

Hendrickcars; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Hendrick Acura is seeking a Leasing Coordinator to manage the end-to-end process for leased and fleet vehicles. You will coordinate delivery and pickup, handle paperwork, and ensure vehicles are inspection-ready and customer-ready throughout the leasing term.

The role emphasizes strong customer service, attention to detail, and collaboration with dealership managers to maintain satisfaction and operating efficiency.

Qualifications

• High School Diploma required.
• Automotive field experience preferred.
• Up to 3 years of work experience.
• Prior customer service experience recommended.
• Valid Driver’s License required.
• Intermediate knowledge of Microsoft Office products.
• Familiarity with the Dealership Management System and web-based applications.
• Strong communication skills, both verbal and written.
• Regular and predictable attendance with shift variability.

Responsibilities

• Coordinate delivery with customers for leased/fleet vehicles.
• Ensure vehicles are detailed, fueled, with requested accessories, and in delivery area.
• Answer customer questions about vehicle, paperwork, and lease agreement.
• Coordinate return of leased/fleet vehicles with customers.
• Handle necessary paperwork for leased/fleet vehicles.
• Work with department managers to maintain customer satisfaction.
• Maintain CSI at or above company standards.
• Keep work area organized, clean, and safe.
• Participate in required training and timekeeping.
• Follow Safeguards rules and company policies.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Time management

Education

High School Diploma

Tools

MS Office

DMS

Web-based apps

Job description

Hendrick Acura is seeking a Leasing Coordinator to manage the end-to-end process for leased and fleet vehicles. You will coordinate delivery and pickup, handle paperwork, and ensure vehicles are inspection-ready and customer-ready throughout the leasing term.

The role emphasizes strong customer service, attention to detail, and collaboration with dealership managers to maintain satisfaction and operating efficiency.