Automotive Product Specialist: Tech & Customer Expert

Hendrick Automotive Group; Charlotte (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Hendrick Acura in Charlotte seeks a Product Specialist to greet customers, explain vehicle features and options, and demonstrate technology during the early sales process. You will assist the sales team, conduct test drives, and provide product information as needed.

The role emphasizes automotive knowledge, strong communication, and a customer-service mindset, with occasional training duties and strict safety compliance across the showroom and lot.

Qualifications

• High School Diploma required or equivalent.
• Automotive field experience preferred.
• Strong customer-service orientation with basic tech aptitude.

Responsibilities

• Greet customers and assess vehicle needs.
• Explain product options and key specifications.
• Provide brochures and product information on request.
• Demonstrate vehicle features and technology.
• Explain available optional equipment.
• Answer questions about vehicles, tech and features.
• Conduct test drives and facility tours.
• Assist customers and coordinate with sales team.
• Maintain high CSI and organized work area.
• Attend required training and follow safety rules.

Skills

Customer service

Product knowledge

Communication skills

Basic computer skills

Education

High School Diploma

Tools

Automotive sales systems

Timekeeping software

Job description

Hendrick Acura in Charlotte seeks a Product Specialist to greet customers, explain vehicle features and options, and demonstrate technology during the early sales process. You will assist the sales team, conduct test drives, and provide product information as needed.

The role emphasizes automotive knowledge, strong communication, and a customer-service mindset, with occasional training duties and strict safety compliance across the showroom and lot.