Automotive Service Advisor — Elevate Customer Experience

Fayettevilleacura; Fayetteville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Service Repairs

Bonus Opportunities

Job summary

Fayettevilleacura is looking for a Service Advisor to enhance customer experience at our automotive dealership in Fayetteville, North Carolina. This role involves managing service orders and ensuring timely and accurate communication with customers regarding their vehicle services.

The ideal candidate should possess strong communication and customer service skills, with a positive demeanor. Competitive pay, medical benefits, and substantial employee discounts are offered, along with career advancement opportunities.

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Self-motivated with the ability to set and achieve targeted goals.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customer in a friendly and professional manner.
• Manage service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Good communication skills

Customer service skills

Computer competency

Organizational skills

Self-motivated

Job description

Fayettevilleacura is looking for a Service Advisor to enhance customer experience at our automotive dealership in Fayetteville, North Carolina. This role involves managing service orders and ensuring timely and accurate communication with customers regarding their vehicle services.

The ideal candidate should possess strong communication and customer service skills, with a positive demeanor. Competitive pay, medical benefits, and substantial employee discounts are offered, along with career advancement opportunities.