Learning Technology Consultant — LMS Architect & Optimizer

7-Eleven; Irving (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

7-Eleven is seeking an experienced Learning Technologies Consultant to transform the learning function. The candidate will support and maintain LMS/LCMS systems, help design and implement scalable learning curricula, and collaborate with Learning Product Managers to deliver engaging solutions that drive behavior change across the organization.

You will work with IT and vendors, perform testing, and educate stakeholders on proper LMS usage to increase utilization and program effectiveness.

Qualifications

• 1–3 years of Learning Administration/Learning Technologies experience.
• Familiar with LMS/LCMS and development systems.
• Strong communication skills.
• Able to learn software quickly.
• Customer service mindset.
• Strong organizational skills and deadline management.

Responsibilities

• Administrator the learning management system including monitoring help desk tickets, determining root causes, and coordinating vendors, IT, and other stakeholders to resolve issues.
• Serve as liaison with IT and other departments to ensure successful deployment of courseware / programs.
• Perform LMS quality control duties including auditing/monitoring LMS data integrity, documenting LMS policies, procedures, and gatekeeping.
• Coordinate with vendors to perform system upgrades and UAT.
• Conduct and evaluate testing to support new course rollouts, implementation of new technologies, and other system updates.
• Maintain system configuration parameters and user roles as needed.
• Support system users, help troubleshoot issues, identify root causes, and drive timely issue resolution - serve as analyst for issues escalated from front line helpdesk support.
• Educate stakeholders in the proper use of the LMS and other technologies to encourage and increase utilization.

Skills

LMS administration

Vendor coordination

UAT testing

Articulate/Storyline

Troubleshooting

User training

Communication skills

Education

1-3 years Learning Administration/Technologies

Tools

Articulate

Storyline 2

Adobe Creative Suite

Job description

7-Eleven is seeking an experienced Learning Technologies Consultant to transform the learning function. The candidate will support and maintain LMS/LCMS systems, help design and implement scalable learning curricula, and collaborate with Learning Product Managers to deliver engaging solutions that drive behavior change across the organization.

You will work with IT and vendors, perform testing, and educate stakeholders on proper LMS usage to increase utilization and program effectiveness.