Monthly Pay: $4,209 - $5,664 USD per month
Summary
This role sits within a learning and development team guided by a training team lead, working alongside facilitators, department managers, and employees. The Learning Specialist supports practical workplace learning by delivering established training, answering learner questions, and checking understanding so employees can apply approved procedures confidently. This fully remote position lets you work from home in New York, United States. You help keep learning activities organized, accessible, and connected to everyday work expectations. The role requires a 40-hour weekly commitment. Working days and shift times may vary.
Job Responsibilities
- Review incoming learning requests, shared email inquiries, and assigned training tasks to identify learner needs, requested sessions, and questions requiring a response.
- Confirm course prerequisites, participant details, and session readiness before assigning approved learning activities through a Learning management system such as Docebo.
- Organize session invitations and reminders using a Scheduling and calendar such as Google Calendar, checking participant availability and communicating any approved changes.
- Facilitate established virtual learning sessions through a video conferencing platform such as Cisco Webex, explaining workplace procedures and guiding learners through practical exercises.
- Answer questions about course instructions, navigation, and learning objectives, using approved resources and checking that explanations match the learner's immediate needs.
- Review completed exercises and knowledge checks against established criteria, provide constructive feedback, and identify topics that need additional explanation or practice.
- Record attendance, assessment results, completion status, and relevant learner notes in the learning system so the team can track progress accurately.
- Follow up with learners about unfinished activities or missed sessions, clarify next steps, and coordinate additional support with their managers when appropriate.
- Escalate unresolved platform issues to the IT support team and questions about course interpretation or repeated learning difficulties to the training team lead.
- Review work quality through accurate learning updates, timely responses, complete session notes, and completed follow-up, then summarize recurring learning gaps for team review.
Qualifications
- High school diploma or equivalent; an interest in helping adults understand workplace processes and build practical skills.
- About 1-2 years of experience supporting workplace learning, facilitating training, or assisting learners preferred.
- Understanding of adult learning principles, varied learning preferences, and ways to explain unfamiliar procedures in manageable steps.
- Familiarity with learning systems, virtual meeting tools, and shared calendars for session preparation, participation tracking, and learner support.
- Ability to facilitate approved activities, encourage participation, and keep discussions focused on the stated learning objectives.
- Clear verbal and written communication for explaining instructions, providing respectful feedback, and answering questions from learners with different experience levels.
- Careful handling of attendance and assessment information, with consistent checks for accuracy before sharing learning updates.
- A reliable computer, high-speed internet, and quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
- Authorization to work in the United States.
- Fully remote work from home with desk-based responsibilities focused on supporting employee learning and practical skill development.
- Structured onboarding and training on the named learning, calendar, and video conferencing systems, including guidance on established session procedures.
- Regular check-ins with the team lead to review learner questions, discuss priorities, and receive feedback on training delivery.
- Opportunities to strengthen adult learning, virtual facilitation, learner assessment, and constructive feedback skills through everyday work.
- Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.