Training Specialist

Sales Match; Rockville (MD); Remote; USD 44,000 - 63,000; Full time

Benefits offered by this job

Fully remote

Structured onboarding

Regular check-ins

Health coverage

401(k)

Maternity leave

Stipends

Job summary

Sales Match is seeking a Training Specialist to build practical skills in virtual training delivery, learner support, and evaluating workplace learning. This fully remote role sits within the learning and development team and reports to the training team lead.

You will work with learners, department supervisors, and subject matter experts to deliver established courses and address learning gaps. This position requires a 40-hour weekly commitment and may vary working days and shift times.

Qualifications

• 1–2 years of experience in workplace training, learning support, or virtual course delivery.
• Familiarity with adult learning principles and the ability to explain procedures with clear examples.
• Working knowledge of learning management systems and virtual classroom tools, with readiness to learn named platforms.

Responsibilities

• Review training requests and learner questions, clarify audience, objectives, and timing.
• Check prerequisites and availability before confirming sessions; identify needs for escalation.
• Set up approved courses in the LMS, assign learners, and verify access and completion.
• Prepare facilitator guides and reference materials; flag outdated content.
• Deliver remote sessions via Zoom; demonstrate tasks and guide practical exercises.
• Answer questions, assess understanding, and refer complex topics to SMEs.
• Record attendance, assessments, and progress; keep accurate learner records.
• Follow up with learners and notify supervisors on progress gaps.
• Gather feedback via surveys and suggest improvements to the team.
• Maintain quality with accurate information, timely prep, and thorough follow-up.

Skills

Adult learning principles

Facilitation

Clear communication

Learner support

Education

High school diploma or equivalent

Tools

Docebo

Zoom

SurveyMonkey

Job description

Job Title: Training Specialist

Monthly Pay: $3,932 - $5,682 USD per month

Summary:

This role builds practical skills in virtual training delivery, learner support, and evaluating workplace learning. The position sits within the learning and development team, works under a training team lead, and helps employees apply approved workplace procedures confidently and consistently. You will work with learners, department supervisors, and subject matter experts to deliver established courses and address learning gaps. This fully remote position allows you to work from home in Maryland, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming training requests and learner questions through the shared email queue, clarifying the audience, learning objectives, requested timing, and existing course options.
• Check course prerequisites, participant availability, and supervisor input before confirming sessions, identifying learning needs that require review by the training team lead.
• Set up approved courses in a learning management system such as Docebo, checking session details, learner assignments, access instructions, and completion requirements.
• Prepare established facilitator guides, practice exercises, and reference materials, verifying that instructions match current procedures and flagging outdated information to subject matter experts.
• Deliver remote sessions through a virtual classroom platform such as Zoom, explaining approved procedures, demonstrating routine tasks, and guiding learners through practical exercises.
• Answer learner questions during sessions, check understanding through discussion and exercises, and refer unfamiliar subject matter questions to the appropriate subject matter expert.
• Record attendance, assessment results, course completion, and factual session notes, keeping learner progress information accurate and accessible to the training team.
• Follow up with learners who miss sessions or need additional practice, arranging approved learning activities and notifying supervisors when progress remains incomplete.
• Gather course feedback through a survey tool such as SurveyMonkey, summarize recurring difficulties, and recommend practical delivery improvements to the training team lead.
• Maintain quality through accurate training information, timely session preparation, complete learning notes, consistent assessment checks, and documented follow-up on unresolved learner needs.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of experience in workplace training, learning support, or virtual course delivery preferred.
• Familiarity with adult learning principles and the ability to explain established workplace procedures through clear examples and guided practice.
• Working knowledge of learning management systems, virtual classroom tools, and learner feedback surveys, with readiness to learn the named example platforms.
• Ability to facilitate group discussions, encourage participation, and adjust explanations for learners with different levels of familiarity.
• Clear spoken and written communication for session instructions, learner responses, progress summaries, and constructive feedback.
• Reliable computer, high-speed internet, and quiet private workspace suitable for delivering remote sessions and handling learner information discreetly.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including preparation, delivery, and follow-up activities.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in a desk-based training role, supporting employees through online sessions and learning activities.
• Structured onboarding and training on the named learning management, virtual classroom, and survey systems, along with established course materials.
• Regular check-ins with the training team lead to review delivery questions, learner progress, and development priorities.
• Opportunities to build practical skills in facilitation, adult learning, training evaluation, and learner support through routine course delivery.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.