Learning and Development Coordinator

Vertisystem (A MOURI Tech Company); Boston (MA); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Vertisystem (A MOURI Tech Company) is seeking an experienced Learning & Development Facilitator and Instructional Designer to deliver engaging programs that advance employee and leadership development. The role blends in-person and remote delivery, with one day onsite weekly and statewide travel for on-site sessions as needed.

You will design learner-centered materials, apply ADDIE or SAM, collaborate with SMEs, and measure outcomes to drive continuous improvement.

Qualifications

• Five years minimum facilitating instructor-led training.
• Experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience facilitating DEIB and sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal skills to engage at all levels.
• Proficiency with MS Office and virtual platforms (Teams/Zoom).
• Strong organizational skills with multiple projects and priorities.

Responsibilities

• Facilitate instructor-led training in-person and virtual; statewide travel as needed.
• Facilitate leadership development, communication, emotional intelligence, and inclusive practices.
• Foster a psychologically safe, engaging learning environment.
• Manage group dynamics and handle challenging questions and discussions.
• Design and develop facilitator guides, participant workbooks, presentations, and job aids.
• Apply ADDIE or SAM to create effective learning experiences.
• Collaborate with SMEs to gather content and validate accuracy.
• Evaluate feedback and metrics to identify improvement opportunities.
• Provide observations to program leaders on engagement and effectiveness.
• Maintain attendance, evaluation, and training records.

Skills

Facilitation

Instructional design

Adult learning principles

DEIB training

Leadership development

Public speaking

Stakeholder engagement

MS Office

Virtual facilitation (Teams/Zoom)

Tools

Microsoft Teams

Zoom

Articulate Storyline 360

Job description

This is a Hybrid role requires 1 day a week onsite and rest of the hours are remote/work from home.

Position Summary:

We are seeking an experienced Learning & Development Facilitator & Instructional Designer to deliver engaging learning experiences and design high-quality training programs that support employee and leadership development. The ideal candidate is an exceptional facilitator and communicator who creates respectful, inclusive, and interactive learning environments while guiding meaningful conversations with professionalism,sensitivity, and confidence.

Key Responsibilities:

• Facilitate instructor-led training programs in both in-person and virtual environments using established curricula and learning materials. Note: In-person facilitation may require statewide travel.
• Facilitate learning experiences focused on leadership development, communication, emotional intelligence, team effectiveness, change management, conflict resolution, performance management, and inclusive workplace practices.
• Foster an engaging, psychologically safe learning environment that encourages participation, collaboration, and knowledge sharing.
• Skillfully manage group dynamics and respond thoughtfully to challenging questions and sensitive discussions.
• Design and develop learner-centered training materials, including facilitator guides, participant workbooks, presentations, job aids, and supporting resources.
• Apply adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM) to create effective learning experiences.
• Collaborate with subject matter experts (SMEs) to gather content, validate technical accuracy, and develop relevant instructional materials.
• Evaluate participant feedback and learning metrics to identify opportunities for continuous improvement.
• Provide observations and recommendations to program leaders regarding participant engagement and training effectiveness.
• Maintain accurate attendance, evaluation, and training records.

Required Qualifications:

• Minimum of five (5) years of experience facilitating instructor-led training, workshops, or adult learning programs.
• Demonstrated experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience facilitating discussions related to diversity, equity, inclusion, and belonging (DEIB) and other sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal and relationship-building skills with the ability to engage employees at all organizational levels.
• Proficiency with Microsoft Office Suite and virtual learning platforms such as Microsoft Teams and Zoom.
• Strong organizational skills with the ability to manage multiple projects and priorities.

Preferred Qualifications:

• Experience coaching, consulting with, or supporting leaders at all organizational levels to strengthen leadership effectiveness.
• Familiarity with learning management systems (LMS) and learning analytics.
• Experience evaluating learning outcomes and using data to improve training programs.
• Experience with Articulate Storyline 360 a plus