Learning Solutions Specialist - Customer Service Training

Star Group LP; Newtown Township (Delaware County); Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Retirement Savings

Resumo da vaga

STAR GROUP LP in Newtown, PA is seeking a dynamic Training Specialist to deliver and maintain learning programs across our teams. You will partner with business leaders to accelerate performance by aligning solutions with the business strategy.

You will train representatives to provide exceptional customer service, with strong communication and instructional delivery in classroom, webinars, and video conference formats. A collaborative, detail-oriented mindset is essential.

Qualificações

• 2 years of in-person training experience with demonstrated superior group presentation skills.
• Experience in a Customer Service environment.
• Ability to design training methods for varying learning styles.
• Strong leadership and communication skills, including cross-functional facilitation.
• Proven ability to build relationships with internal customers.
• Capacity to manage large projects and a portfolio of projects.
• Experience in assessment of training effectiveness.
• Experience with training materials and curricula design is a plus.
• Proficient with MAC and PC; Microsoft Office applications.

Responsabilidades

• Acclimate new hires and conduct orientation sessions; identify training needs.
• Train Customer Service Reps on servicing customers through tailored programs.
• Provide technical and soft skills training to diverse groups.
• Document findings and recommend improvements to address performance gaps.
• Deliver training via classroom, webinar, and video conference.

Conhecimentos

In-person training

Customer service

Leadership

Communication

Cross-functional collaboration

Project management

MS Office proficiency

Driver's license

Ferramentas

Microsoft Office

Excel

Word

PowerPoint

Outlook

Descrição da vaga

STAR GROUP LP in Newtown, PA is seeking a dynamic Training Specialist to deliver and maintain learning programs across our teams. You will partner with business leaders to accelerate performance by aligning solutions with the business strategy.

You will train representatives to provide exceptional customer service, with strong communication and instructional delivery in classroom, webinars, and video conference formats. A collaborative, detail-oriented mindset is essential.