Training Specialist

Star Group; Pennsylvania; Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Retirement Savings

Resumo da vaga

Star Group is seeking a Training Specialist to deliver and maintain learning programs for our customer service teams at our Newtown, PA footprint. You will partner with business leaders to translate business strategy into learning solutions and accelerate performance through effective training delivery.

You will conduct orientations, tailor programs for diverse learners, and assess training impact across classroom, webinar, and video conference formats.

Qualificações

• 2 years of in-person training experience with demonstrated superior group presentation skills.
• Experience in a Customer Service environment.
• Strong leadership and communication skills; ability to influence leaders and facilitate cross-functional teams.
• Ability to manage large projects and a portfolio of projects.
• Proficient in building working relationships with internal customers and cross-departmentally.

Responsabilidades

• Acclimate new hires and conduct orientations; identify training needs.
• Train Customer Service Reps on best practices for servicing customers.
• Provide technical and soft skills training to groups with diverse backgrounds.
• Document findings and develop actionable recommendations to address performance gaps.
• Deliver training via classroom, webinar, and video conference; translate requirements into actionable learning.
• Partner with leaders to develop learning solutions for new and existing programs.
• Assess training effectiveness to ensure skills transfer; evaluate ongoing programs for changes.
• Manage training calendars and registrations via the Learning Management System; prepare materials.
• Carry out other duties as assigned.

Conhecimentos

In-person training

Customer service

Leadership

Cross-functional teams

Communication skills

Ferramentas

Microsoft Office

Excel

Word

PowerPoint

Outlook

Descrição da vaga

We are a leading home services provider and we are looking for a dynamic and experienced individual who will be responsible for the delivery and maintenance of learning programs. This position reports to the Sales Training Manager and in this role you will partner with business leaders in several functions, to accelerate stronger business performance by providing learning solutions that are aligned to the business strategy.

You will be empowered to do what it takes to help deliver learning solutions and programs in various areas of our footprint, training our representatives so they may provide exceptional customer service first and foremost.

Responsibilities:

As a Training Specialist, you will work directly with our employees to further their learning development, therefore, strong communication skills are a must.

Specific duties include:

• Acclimate new hires to the business and conduct orientation sessions; Identify training needs by evaluating strengths and weaknesses
• Responsible for training new hire and existing Customer Service Reps on the best ways to service our customers via tailored training programs
• Provide technical and soft skills training to groups with a high diversity of backgrounds and education levels
• Effectively identify training needs; Document findings and develop actionable recommendations to address performance gaps
• Deliver training utilizing structured effective instructional methods; facilitate learning via classroom, webinar, and video conference
• Translate requirements into training that will groom employees for superior performance and the next step of their career path
• Partner with business leaders and subject matter experts to develop learning solutions for new and existing programs
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Manage training calendars & class registrations via Learning Management System. Prepare classroom facilities and training materials, handouts, aids and manuals for training sessions
• Carries out other duties as assigned

Requirements:

As a Training Specialist you must be professional and possess the ability to function equally well in both a team environment and independently. You must also be highly detail oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively cross-departmentally.

Specific qualifications include:

• 2 years of in-person training experience with demonstrated superior group presentation skills
• Experience in a Customer Service environment
• Must be attuned to the importance of recognizing varying learning styles and designing training methods accordingly
• Strong leadership and communication skills, including proven ability to influence leaders and facilitate cross-functional teams
• Proficient in building strong working relationships with internal customers and positively influence key constituents
• Capacity to lead and manage large projects and a portfolio of projects
• Ability to provide assessment of training effectiveness
• Previous design and development training materials and curricula a plus
• Accustomed to working in a fast paced environment demanding adherence to process and attention to detail
• MAC and PC Proficient, Microsoft Office including: Excel, Word, PowerPoint, Outlook
• Valid Driver's license with the ability to meet the Company's motor vehicle policy

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Retirement Savings

We are proud to be an equal opportunity employer and are committed to a drug and alcohol-free workplace.

Posting Location

Newtown, PA

Position Type

Full Time - Regular

About Us

Brands

Giving Back

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service