Learning Resource Technician: Tech & Digital Literacy

Aims Community College; Evans (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Tuition waiver

PERC gym access

Aims Discount

Free campus parking

PERA benefits

Supplemental benefits

Job summary

Aims Community College is seeking Learning Resource Technicians to support technology access and digital literacy for students, faculty, and staff. LRTs will cover learning commons operations with in‑person, phone, email, and virtual support during days, evenings, and weekends.

The role emphasizes assisting with device checkout, basic troubleshooting, and helping users navigate instructional technologies and accounts.

Qualifications

• Associate's degree in a relevant field or an equivalent combination of education and/or work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.
• Community college work experience.
• Bi-lingual (English and Spanish) preferred.

Responsibilities

• Monitor and manage the Learning Commons Tech Desk.
• Assist with device check‑out/check‑in and collection.
• Answer questions and resolve basic academic resource inquiries; refer as needed.
• Perform administrative tasks like password resets and account setup.
• Provide welcoming technology and resource support via in‑person, phone, email, and virtual channels.
• Monitor desk operations during all open hours including weekends.

Skills

Communication

Interpersonal skills

Flexibility

Confidentiality

Education

Associate's degree or equivalent

Tools

Web Helpdesk

Job description

Aims Community College is seeking Learning Resource Technicians to support technology access and digital literacy for students, faculty, and staff. LRTs will cover learning commons operations with in‑person, phone, email, and virtual support during days, evenings, and weekends.

The role emphasizes assisting with device checkout, basic troubleshooting, and helping users navigate instructional technologies and accounts.