Part-Time: Learning Resource Technician

Aims Community College; Evans (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Tuition waiver

PERC gym access

Aims Discount

Free campus parking

PERA benefits

Supplemental benefits

Job summary

Aims Community College is seeking Learning Resource Technicians to support technology access and digital literacy for students, faculty, and staff. LRTs will cover learning commons operations with in‑person, phone, email, and virtual support during days, evenings, and weekends.

The role emphasizes assisting with device checkout, basic troubleshooting, and helping users navigate instructional technologies and accounts.

Qualifications

• Associate's degree in a relevant field or an equivalent combination of education and/or work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.
• Community college work experience.
• Bi-lingual (English and Spanish) preferred.

Responsibilities

• Monitor and manage the Learning Commons Tech Desk.
• Assist with device check‑out/check‑in and collection.
• Answer questions and resolve basic academic resource inquiries; refer as needed.
• Perform administrative tasks like password resets and account setup.
• Provide welcoming technology and resource support via in‑person, phone, email, and virtual channels.
• Monitor desk operations during all open hours including weekends.

Skills

Communication

Interpersonal skills

Flexibility

Confidentiality

Education

Associate's degree or equivalent

Tools

Web Helpdesk

Job description

Job Overview

Learning Resource Technicians (LRTs) are essential in providing technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons. LRTs empower student success by addressing technological barriers and ensuring access to essential resources.

LRTs work a flexible schedule, including days, evenings, and weekends, to ensure coverage during Learning Commons operating hours (7:30 AM to 8:00 PM). As needed, LRTs may work in‑person shifts at multiple Learning Commons locations. Occasional travel may be required.

Benefits

• Tuition waiver for employee on Aims courses
• Access to the PERC (Aims gym) for employee & one guest
• Aims Discount program
• Free parking on all campuses
• PERA employer (see www.copera.org for comprehensive benefits)
• Additional supplemental benefits & retirement programs available

Work Hours

Various work shifts available to provide coverage in the Learning Commons during hours of operation, including opening and closing times. During the semester, multiple shifts are scheduled within the hours 7:30 AM – 8:00 PM.

Job Duties

Tech Desk Support

• Monitor and manage the Learning Commons Tech Desk.
• Assist with device check‑out/check‑in and collection.
• Answer questions and resolve basic academic resource inquiries, referring to other departments as necessary.
• Perform various administrative tasks, such as password resets, account creation, and maintenance of library services and resources.
• Provide a consistent, welcoming presence for student technology and academic resource support questions and consultation through in‑person, phone, email, and virtual communications.
• Monitor operations of the Learning Commons Tech Desk for all open hours including in‑person and virtual services, days, evenings, and/or weekends, including assisting with check‑out/check‑in of items, receiving and forwarding requests for materials. Provide technology assistance and help students with basic academic resource questions.

Digital Literacy Support

• Provide individual and group digital literacy assistance, including on‑demand assistance and workshops.
• Create, maintain, and promote digital literacy materials.
• Assist students in navigating and utilizing instructional technologies and their student accounts.

Resource Promotion

• Create materials and opportunities to promote awareness of Learning Commons resources and services.

Technology Maintenance and Inventory

• Maintain and update labs and circulating technology, including laptops, tablets, and eReaders.
• Diagnose and resolve hardware and software issues on lab computers, printers, scanners, software systems, network access and circulating technology (laptops, tablets, eReaders).
• Work with Aims’ IT departments to resolve account, inventory, and infrastructure issues.
• Reimage and reset devices as needed.
• Manage technology inventory, ensuring accurate records and timely replacement.
• Prepare technology for check‑outs, and events, including semester and short‑term use, including setting up equipment and troubleshooting issues.
• Respond to and resolve tickets through Aims’ Web Helpdesk.

Minimum Qualifications

• Associate's degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and/or work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.

Preferred Qualifications

• Community college work experience.
• Library experience, including familiarity with Integrated Library Systems.
• Advanced technical skills, including software and device maintenance.
• Bilingual (English and Spanish).

Required Documents

• Resume
• Cover Letter
• Copy of Transcripts

Equal Employment Opportunity Statement

Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion or veteran's status. All application materials will become the property of Aims Community College. The screening committee will select finalists for interviews. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.