Learning Tech Support Specialist — Canvas & Accessibility

Tacoma Community College; Tacoma (WA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Retirement benefits

Paid sick leave

Job summary

Tacoma Community College's Learning Technology Support (LTS) Program Specialist provides customer service and technical support to students, faculty, and staff for day‑to‑day use of teaching and learning technologies, reporting to the Learning Technology Support Manager.

The role involves helping with Canvas orientations, onboarding, and accessibility reviews, ensuring inclusive digital literacy and support across diverse users, while working up to 17 hours per week in a part‑time capacity.

Qualifications

• Customer service experience required.
• Experience with Microsoft Office programs.
• Familiarity with Windows, MacOS, ChromeOS, iPadOS and Android.

Responsibilities

• Provide front-line support by phone, in-person and via ticketing system for teaching and learning technologies.
• Assist with Canvas and integrated learning tools, account access and other educational technologies.
• Troubleshoot routine issues and escalate complex ones per procedures.
• Refer students to campus resources and ensure follow-up.
• Respond to, document and resolve support requests in the ticketing system.
• Develop and maintain tutorials, guides and knowledge base articles.

Skills

Customer service

Microsoft Office

Multiple operating systems

Education

Associate degree or higher

Job description

Tacoma Community College's Learning Technology Support (LTS) Program Specialist provides customer service and technical support to students, faculty, and staff for day‑to‑day use of teaching and learning technologies, reporting to the Learning Technology Support Manager.

The role involves helping with Canvas orientations, onboarding, and accessibility reviews, ensuring inclusive digital literacy and support across diverse users, while working up to 17 hours per week in a part‑time capacity.