Learning Programs Manager I — Field Leader Education

7-Eleven, Inc; Irving (TX); On-site; USD 70,000 - 98,000; Full time

Job summary

7-Eleven is seeking an experienced Learning and Development professional to design and continuously improve continuing education curricula for field leaders. You will translate business priorities into actionable learning objectives and solutions.

You will manage end-to-end program delivery, coordinate with SMEs and external providers, and evaluate impact with data-driven metrics to demonstrate ROI. Strong LMS and instructional design knowledge are essential.

Qualifications

• Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field.
• 3+ years of relevant work experience.
• 1-2 years of management experience.
• Certifications / licenses: N/A

Responsibilities

• Own the design and continuous improvement of continuing education curricula and learning pathways for field leaders, incorporating adult learning principles and industry best practices.
• Manage end-to-end program delivery including scheduling, logistics, vendor coordination, and learner communications to ensure seamless execution of continuing education initiatives.
• Collaborate with subject matter experts and field leadership to identify emerging capability and performance needs and translate business priorities into actionable learning objectives and solutions.
• Evaluate program effectiveness through data analysis, learner feedback, and performance metrics to continuously improve learning outcomes and demonstrate ROI.
• Maintain and update learning management system (LMS) content, ensuring accuracy, accessibility, and alignment with compliance requirements.
• Facilitate discovery sessions with stakeholders to gather requirements, prioritize learning initiatives, and incorporate feedback into program design.
• Coordinate with external training providers, consultants, and vendors to source and integrate high-quality learning content and resources.
• Create and maintain program documentation including learner guides, facilitator materials, assessment tools, and completion tracking systems.
• Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements.
• Support change management efforts by communicating program benefits, addressing resistance, and building stakeholder confidence in learning initiatives.
• Monitor program budgets and resource allocation to ensure cost-effective delivery of continuing education programs.
• Stay current with learning technology trends, instructional design methodologies, and field operations best practices to inform program innovation.
• Provide regular reporting to leadership on program participation, completion rates, learner satisfaction, and business impact metrics.

Skills

LMS proficiency

Adult learning theory

Virtual training tools

Project management

Data analysis

Communication skills

MS Office (PowerPoint, Excel)

Requirements translation

Attention to detail

Cross-functional collaboration

Adaptability

Customer service orientation

Education

Bachelor's degree

Master's degree preferred

Tools

Cornerstone

Workday Learning

Articulate 360

Mindsmith

Camtasia

Adobe InDesign

Job description

7-Eleven is seeking an experienced Learning and Development professional to design and continuously improve continuing education curricula for field leaders. You will translate business priorities into actionable learning objectives and solutions.

You will manage end-to-end program delivery, coordinate with SMEs and external providers, and evaluate impact with data-driven metrics to demonstrate ROI. Strong LMS and instructional design knowledge are essential.