Learning Product/Program Manager I - Field Leader Onboarding

my7elevenhr; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

7-Eleven is seeking a Learning Product/Program Manager I for Field Leader Onboarding to design, develop, and manage onboarding programs across retail operations. You will bridge learning strategy and execution, ensuring field leaders start strong and aligned with organizational standards, collaborating with Field Operations, HR, and senior leadership.

You will own end-to-end onboarding curriculum, coordinate delivery across regions, and measure program impact using data to drive improvements.

Qualifications

• Bachelor's degree in Education, Instructional Design, HR, Business Admin, or related field.
• 3+ years of relevant work experience.
• 1-2 years of management experience.
• Strong understanding of adult learning theory and ADDIE/SAM knowledge.
• Experience with LMS, Teams/Zoom, and authoring tools like Articulate 360.

Responsibilities

• Design end-to-end onboarding curriculum for field leaders.
• Coordinate program delivery across regions, ensuring quality.
• Translate business priorities into learning solutions and program enhancements.
• Create content including facilitator guides, participant materials, and digital assets.
• Monitor program effectiveness using data and metrics for improvements.
• Lead train-the-trainer sessions and calibrate content and delivery.

Skills

Adult learning theory

Instructional design

LMS proficiency

Virtual learning platforms

Digital authoring tools

Project management

Communication skills

Facilitation

Stakeholder management

Data analysis

Organization

Microsoft Office

Retail operations knowledge

Education

Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field

Master's degree preferred

Tools

Articulate 360

Mindsmith

Camtasia

Adobe InDesign

Microsoft Teams

Zoom

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Learning Product/Program Manager I for Field Leader Onboarding is responsible for designing, developing, and managing comprehensive onboarding programs that prepare field leaders for success in their roles across 7-Eleven's retail operations. This position serves as a critical bridge between learning strategy and execution, ensuring new field leaders receive consistent, high-quality training experiences that accelerate their time-to-productivity and align with organizational standards. The role requires close collaboration with Field Operations, Human Resources, Learning & Development teams, and senior leadership to continuously improve the onboarding journey. This position plays a vital role in building leadership capability and driving operational excellence across the field organization.

KEY DUTIES AND RESPONSIBILITIES:

• Own the design and continuous improvement of end-to-end onboarding curriculum and learning experiences for field leaders, incorporating adult learning principles and best practices in leadership development
• Manage the implementation and delivery of field leader onboarding programs across multiple regions, ensuring consistency and quality of the learning experience
• Partner with Field Operations leadership to identify performance gaps and translate business priorities and field needs into actionable learning solutions and program enhancements
• Coordinate with subject matter experts to create and maintain relevant, engaging content including facilitator guides, participant materials, job aids, and digital learning assets
• Monitor and analyze program effectiveness through data collection, learner feedback, assessment results, and performance metrics to connect learning outcomes to field performance and drive continuous improvement
• Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements
• Facilitate stakeholder meetings and working sessions to gather requirements, present program updates, and secure buy-in for onboarding initiatives
• Manage project timelines, resources, and deliverables to ensure onboarding programs launch on schedule and within scope
• Collaborate with Learning Technology teams to leverage learning management systems and digital platforms for program delivery and tracking
• Develop and maintain relationships with internal partners and vendors to support program execution and resource needs
• Create communication plans and materials to promote onboarding programs and ensure field leaders and their managers understand program expectations and benefits
• Support change management efforts related to onboarding process improvements and new program rollouts
• Maintain program documentation, standard operating procedures, and knowledge repositories to ensure sustainability and scalability of onboarding solutions

EDUCATION AND EXPERIENCE:

• EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field; Master's degree preferred
• YEARS OF RELEVANT WORK EXPERIENCE: 3+ years
• YEARS OF MANAGEMENT EXPERIENCE: 1-2 years
• CERTIFICATIONS / LICENSES: N/A

SPECIFIC KNOWLEDGE AND SKILLS:

• Strong understanding of adult learning theory, instructional design models (ADDIE, SAM), and learning evaluation frameworks (Kirkpatrick)
• Proficiency with learning management systems (LMS), virtual learning platforms (e.g., Microsoft Teams, Zoom), and digital authoring tools (e.g., Articulate 360, Mindsmith, Camtasia, Adobe InDesign ), with the ability to quickly learn and leverage new learning technologies
• Experience with project management methodologies and tools to track deliverables, timelines, and stakeholder communications
• Excellent written and verbal communication skills with ability to present complex information clearly to diverse audiences including executives and field personnel
• Strong facilitation and stakeholder management skills with ability to build credibility and influence across organizational levels
• Analytical mindset with ability to interpret learning data, performance metrics, and feedback to drive program improvements
• Highly organized with exceptional attention to detail and ability to manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools
• Knowledge of retail operations, field leadership roles, and c