Learning Ops Lead: Vendor & Certification Strategy

Rackspace US, Inc.; United States; Remote; USD 85,000 - 124,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

ESPP

Job summary

Rackspace Technology is seeking an Learning Operations Strategist to drive the vendor lifecycle, certification pathways, and strategic L&D initiatives. You will collaborate with Legal, Security, Procurement, and business stakeholders to deliver scalable learning outcomes across the organization.

The role requires strong LMS knowledge, certification ecosystems experience, and data-driven process improvements to optimize workflows and platform integrations.

Qualifications

• 5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
• Knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design.
• Bachelor's degree or equivalent practical industry experience.

Responsibilities

• Manage end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
• Oversight of internal and third-party certification pathways, voucher distribution, testing partner relationships, and credential tracking.
• Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting.
• Evaluate and optimize L&D operational workflows using data analytics, automation, and approved AI technologies.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations and LMS standards.

Skills

Vendor management

LMS knowledge

SCORM standards

Data analytics

Education

Bachelor's degree or equivalent

Tools

LMS platforms

Job description

Rackspace Technology is seeking an Learning Operations Strategist to drive the vendor lifecycle, certification pathways, and strategic L&D initiatives. You will collaborate with Legal, Security, Procurement, and business stakeholders to deliver scalable learning outcomes across the organization.

The role requires strong LMS knowledge, certification ecosystems experience, and data-driven process improvements to optimize workflows and platform integrations.