Remote Learning Operations Lead — Vendor & Certification

Rackspace Technology; United States; Remote; USD 85,000 - 124,000; Full time

Job summary

Rackspace Technology is seeking a Learning Operations Strategist III for the US, a remote role focused on operational execution of learning programs, vendor lifecycle management, and certification ecosystems to drive scalable learning outcomes.

You will partner with Legal, Security, Procurement, and business stakeholders to ensure compliance, effective vendor management, and cross-functional alignment across Rackspace University.

Qualifications

• 5–7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of LMS, SCORM standards, and operational process design.
• Bachelor's degree or equivalent practical industry experience.

Responsibilities

• Manage end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
• Oversee certification pathways, voucher distribution, testing partner relationships, and credential tracking.
• Direct L&D project portfolios from intake to closure, establishing milestones, governance, and executive status reporting.
• Evaluate and optimize L&D operations using data analytics, automation, and approved AI technologies to improve efficiency.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and technical handoffs.

Skills

Vendor management

L&D project management

LMS knowledge

Data analytics

Cross-functional collaboration

Education

Bachelor's degree

Tools

LMS (SCORM)

Procurement systems

Job description

Rackspace Technology is seeking a Learning Operations Strategist III for the US, a remote role focused on operational execution of learning programs, vendor lifecycle management, and certification ecosystems to drive scalable learning outcomes.

You will partner with Legal, Security, Procurement, and business stakeholders to ensure compliance, effective vendor management, and cross-functional alignment across Rackspace University.