Senior Learning Operations Strategist (Remote)

Rackspace Technology, Inc.; United States; Remote; USD 85,000 - 124,000; Full time

Benefits offered by this job

Incentive compensation opportunities

Equity awards and ESPP

Job summary

Rackspace Technology, Inc. is seeking a Learning Operations Strategist III to oversee the operational execution of learning and development programs within Rackspace University.

This role focuses on vendor lifecycle management, certification ecosystems, and strategic L&D project execution, collaborating with Procurement, Legal, Security, and Business Stakeholders to deliver scalable outcomes. You will drive end-to-end vendor processes, certifications, and program governance, leveraging data

Qualifications

• 5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
• Bachelor's degree or equivalent practical industry experience.

Responsibilities

• Manage the end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
• Oversational oversight of internal and third-party technical certification pathways, voucher distribution, testing partner relationships, and credential tracking.
• Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting.
• Evaluate and optimize L&D operational workflows, utilizing data analytics, automation, and approved AI technologies to enhance efficiency.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and technical handoffs.

Skills

Vendor management

L&D project management

LMS/SCORM

Data analytics

Education

Bachelor's degree or equivalent

Tools

LMS platforms

SCORM

Job description

Rackspace Technology, Inc. is seeking a Learning Operations Strategist III to oversee the operational execution of learning and development programs within Rackspace University.

This role focuses on vendor lifecycle management, certification ecosystems, and strategic L&D project execution, collaborating with Procurement, Legal, Security, and Business Stakeholders to deliver scalable outcomes. You will drive end-to-end vendor processes, certifications, and program governance, leveraging data